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Home
Brand Kits
Services
Print Services
Foil Custom products
Digital Downloads
Logo Design Packages
Contact us
Policies

Search

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Store Policies

Design and Printing Policies

Payments and Refunds
- Once payment has been processed, no refunds will be issued under any circumstances.
- In case of any issue with the order, a complimentary design or a discount for a future purchase may be offered, but refunds will not be provided.
Cancellations
- Clients may cancel the order before the design or printing process begins, but the payment made will be forfeited and not refunded.
- Once work has started, cancellations and refunds are not accepted.
Usage Rights and Ownership
- All designs created by our company remain our intellectual property until full payment has been completed.
- Use, reproduction, or modification without prior written authorization is prohibited.
Delivery Times
- Printing: Estimated production time is 2 to 3 weeks (business days).
- Regular designs: Estimated time is 7 to 14 business days.
- Visual identity packages: Each package has a specific estimated delivery time detailed in its description.
Approval and Responsibility
- Before printing, a digital proof will be sent for the client’s review and approval.
- Once approved, we are not responsible for any spelling, content, or design errors found afterward.
Changes and Revisions
- Visual identity packages include 2 to 3 rounds of changes at no additional cost.
- Starting from the fourth round, each additional change will incur a fee of $25 USD.
- Change requests will be processed within 3 to 4 business days.
Rush Orders
- Orders will only be processed on weekends if they are rush orders and the additional payment for this service has been made.
- Rush orders are subject to availability and production capacity. Delivery time and extra cost will be confirmed before starting the work.
Customer Service
- Messages, including those sent via WhatsApp, will be answered within 24 to 78 hours (business days), depending on message volume.
Business Hours
- We do not process designs or print orders on weekends or holidays, except for rush orders with extra payment.
Shipping and Delivery Methods
- Shipping costs are the responsibility of the client.
- We are not responsible for delays, damages, or losses caused by the shipping company.

Payment methods

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